FAQ

Part1：Frequently Asked Questions

  1. What’s the delivery time?

Our delivery time can vary slightly depending on the ordered product or your location.

Shipping Time: 3-5 business days

Delivery Time: 5-7 business days

  1. How to purchase?

Please visit our factory website to make a purchase: www.dg-heai.com

Find the corresponding model and item number, and proceed with your purchase as instructed on the website.

  1. Can I cancel my order?

You can cancel your sex doll order within 24 hours of placement.

Email us at service@veladoll.comwith your order number, email, and name within 24 hours.

A 20% cancellation fee applies, and you will receive an 80% refund. Cancellations are not possible after 24 hours.

  1. Can I modify my order after shopping?

Please review your order carefully before submission.

Modifications are possible within the first 12 hours for a one-time fee of $79.00.

Email us at service@veladoll.com to request modifications.

After 12 hours, modifications are not possible due to the manufacturing process.

  1. Is it safe to order online from Veladoll?

Yes, it’s very safe. We have delivered over 15,000 orders with 100% accuracy.

  1. Which countries do you deliver to?

We ship to the USA, Canada, all EU countries, Japan, South Korea, and more.

Additionally, we operate in Norway, Switzerland, Australia, Iceland, New Zealand, Monaco, South Africa, Turkey, as well as various countries in Asia and the Middle East.

  1. Is your packaging discreet?

Your privacy is important to us, so our packages come in plain cardboard without logos or any indication of the contents. The packaging is designed to keep your purchase completely discreet and confidential.

Part 2：Sex Doll FAQ

（Providing useful tips and pre-purchase answers.）

 

  1. What are adult dolls made of?

Our adult dolls are made from high-quality TPE (Thermoplastic Elastomer) or silicone materials. Both materials are designed to feel lifelike, soft, and comfortable. TPE is more flexible and softer, while silicone is firmer and more durable. These materials are safe and non-toxic, providing a realistic experience.

  1. How long do adult dolls last?

With proper care and maintenance, our adult dolls can last for many years. The lifespan of a doll depends on usage frequency, the material chosen (TPE or silicone), and how well it is maintained. Regular cleaning and proper storage are key to extending the life of your doll.

  1. Are the dolls customizable?

Yes, we offer extensive customization options. You can choose from different head types, body shapes, skin tones, eye colors, hairstyles, and more. You can also customize accessories such as clothing and wigs to suit your personal preferences.

  1. How do I clean and maintain my adult doll?

Proper cleaning and maintenance are important for keeping your doll in good condition:

  • Cleaning: Use mild soap and warm water to gently clean the body, especially the private areas.
  • Drying: After cleaning, use a soft towel to thoroughly dry the doll or allow it to air dry naturally.
  • Powdering: Use cornstarch or baby powder to prevent stickiness and maintain a smooth texture.
  • Storage: Store the doll in a cool, dry place, away from direct sunlight and humidity. It is recommended to store the doll in a protective bag when not in use.
  1. 5. Are the dolls safe to use?

Yes, our dolls are made from body-safe, non-toxic materials. The TPE or silicone we use is certified safe for skin contact, ensuring a comfortable and safe experience.

  1. 6. How much do adult dolls weigh?

The weight of our adult dolls varies depending on the size and material. On average, TPE dolls weigh between 30-40 kg (66-88 lbs), while silicone dolls tend to be slightly heavier, ranging from 35-50 kg (77-110 lbs).

  1. 7. Do you offer a warranty on your dolls?

Yes, we offer a limited warranty on all of our adult dolls, which covers manufacturing defects such as issues with joints, skin, or facial features. The warranty does not cover damages caused by improper use, accidents, or wear and tear. Please inspect your doll upon arrival, and if any issues arise, contact us immediately for assistance.

  1. 8. How should I store my adult doll?

To ensure the longevity of your doll, store it in a cool, dry place, away from heat and direct sunlight. Avoid exposing the doll to extreme temperatures or humidity. When not in use for an extended period, it is recommended to store the doll in a neutral, natural position or use a protective bag.

9 How can I contact customer support?

If you have any questions or need assistance, you can contact us via email at service@veladoll.com or use the live chat feature on our website. Our customer support team is available to help you with any inquiries or concerns.