We are committed to providing all our customers with a seamless and discreet shipping experience. Please read the following information to understand our shipping process, delivery times, and policies.

  1. Shipping Methods

We offer multiple shipping methods depending on your location and the type of product you order. Our standard shipping service is reliable and discreet, ensuring your privacy is protected during the delivery process. Shipping carriers include:

  • International Shipping: We work with trusted carriers to deliver your products quickly and securely.
  1. Free Shipping

We are pleased to offer free shipping on all orders! No matter where you are located, we cover the shipping costs to ensure your experience is as smooth and cost-effective as possible. Simply place your order, and we’ll take care of the rest.

  1. Shipping Times

Shipping times vary depending on your location and the type of order. Below are our estimated delivery times:

  • Custom Sex Dolls (Made-to-Order):
  • Production Time: Approximately 3 weeks
  • Shipping Time: 3-5 business days (depending on your location)

Once your custom doll is complete, we will provide you with a tracking number to monitor your order’s progress. Custom orders may take longer depending on customization options, but we aim to deliver within 3-4 weeks.

  • Ready-to-Ship Sex Dolls:
  • Delivery Time: 5-7 business days (depending on your location)

These dolls are pre-made and ready for fast shipping.

  1. Order Processing

Once your order is placed, we begin processing it immediately. Our team works quickly to ensure that custom dolls are made to your exact specifications and that all orders are shipped as fast as possible.

  • Order Confirmation: You will receive an order confirmation email after completing your purchase.
  • Tracking Information: Once your order has shipped, you will receive a tracking number to track the shipping progress.
  1. Discreet Packaging

Your privacy is our top priority. All orders are shipped in plain, unmarked packaging. No logos or content indicators are visible, ensuring your purchase is completely discreet.

  1. Delivery Locations

We offer worldwide shipping to the following regions:

  • United States
  • Canada
  • European Union (EU) countries
  • United Kingdom
  • Australia
  • Japan
  • South Korea
  • Asia and the Middle East
  • South Africa and more.

If your location is not listed, please contact us to confirm if we can ship to your area.

  1. Delivery Times & Delays
  • Estimated Delivery Times:
  • USA and Canada: 5-7 business days
  • Europe: 5-7 business days
  • Other International Locations: 7-10 business days
  • Delays: Occasionally, international shipments may experience delays due to customs processing or other logistical factors. If there is an unexpected delay, we will inform you and provide tracking updates.
  1. Customs & Import Duties

For international orders, your shipment may be subject to customs fees, taxes, or import duties based on your country’s regulations. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees. Please check with your local customs office for more information regarding potential charges before placing your order.

  1. Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to track your package through the carrier’s website. If you have trouble tracking your order, please contact us.

  1. Delivery Issues

If your order does not arrive within the estimated delivery time, or if there is an issue with your shipment (e.g., damaged goods or incorrect delivery), please contact us immediately. Our customer service team will assist you in resolving the issue quickly.

We are committed to ensuring your complete satisfaction with our shipping and delivery process. If you have any questions or need assistance, please feel free to contact us at service@veladoll.com.

Thank you for choosing us for your adult doll purchase!